Can I send you a cryptocurrency that is not on your list of accepted assets in exchange for tokens?
Our service is limited to the list of accepted cryptocurrencies, but if you would like to buy tokens from us on a regular basis and pay for them with a cryptocurrency that is not on our list - please contact us by clicking the Chat button at the bottom of this page and describe your proposal!
We are sure to find a solution to this problem!
What is the commission on your service for a token buyer?
Our standard fee is 2% for the recipient. But there are exceptions to the lower side, it depends on the pricing policy of the token provider.
Does a Cryptobond key have an expiration date?
No, a crypto bond key does not have an expiration date.
However, be sure to check the general terms and conditions of the token you are purchasing, as its lifespan may be limited by the issuer when it issues the asset.
Can I get a certificate of the date I purchased the token and its value?
Yes, to receive an invoice for your token purchase, simply provide your email address on the payment form prior to purchase.
You will receive an invoice for your purchased cryptoasset with the amount you paid for it.
How does the purchase of tokens take place?
Once you have selected the tokens you wish to purchase, you will need to specify how much you wish to purchase them for.
After paying this amount using one of the options offered by the service, a crypto-bond key will be generated and printed on your screen. A copy of this key will be sent to the email address you provide.
To credit the token to your crypto address, you need to enter the crypto wallet of the processing center "New Reality", select the menu item "Webpayment Bond" and in the window that appears enter the key you received from us.
The purchased token will be immediately credited to your wallet account.
What should I do if I have paid for a purchase but my payment has not been processed?
If the service did not process the payment, you do not need to reload the browser window and leave the payment form page.
Check your wallet from which you made the payment, go to the transaction browser and make sure that your payment really went through and the problem is on the side of our service.
If this is the case, take a screenshot of the screen where the payment address and amount were specified.
At the bottom of the payment form page there is usually a button to call support. If it is not there - go to the general support chat service of "New Reality" GC users. Write to the support operator, describe the problem and attach a screenshot.
The operator will check the receipt of funds and complete the process.
Do not close the browser window with the payment form during this time!
Can I return the token after purchase, or get a refund if the token is of no use to me?
No, you can't return the token. The service also does not provide refunds.
Why are there so few tokens in your store?
The store has been up and running for a short time, so there are not many token issuers and brokers that have signed up with us yet. Over time, we will add more tokens to our catalog.
Can I sign a contract with you and offer my tokens for sale in your service?
Yes, our service works with both token issuers and token holders who sell them.
The only condition for our work is that we only sell virtual assets that are issued and traded on the New Reality platform. If you have issued tokens on this platform or your tokens are circulating on the New Reality blockchain, please contact us! We will be happy to work with you!
If my tokens are circulating on the New Reality blockchain and I want to sell them through you, what is the integration with your service? Are there any additional customizations needed?
No, no additional settings are required. All you need to do is contact us and sign a contract to sell your tokens.
After that, our services will set up the sale of your tokens. Your participation is not required. You will receive funds to the wallets you provide us with during the initial setup.
How do I contact you for a contract to sell my tokens?
Just click on the chat icon at the bottom of this page and describe your offer.
Tell us what tokens you have to sell and give us your contact information.
For hosting their tokens in your service, do you charge issuers or token holders a fee?
There is no fee for the placement of tokens from issuers or holders.
However, it is charged when selling tokens and ranges from 0.5% to 1% of the transaction amount.
The commission is charged in the currency of your token.
That is, if you sell "ABC" token through our service, we will take the commission from the sale of this token also in "ABC" tokens.
How legal is your service?
We are a virtual asset provider registered in the jurisdiction of the Czech Republic.
Our service operates within the legal framework of the European Union and is fully legal.
Does the service perform KYC procedures?
Pursuant to Article 82 of Regulation (EU) 2023/1114 of the European Parliament and of the Council of May 31, 2023 on markets in cryptoassets (MiCA), cryptoasset service providers must enter into an agreement with their customers defining their obligations and responsibilities. Such an agreement must specify the identity of the parties to the agreement, a description of the terms and conditions, and the applicable law.
We enter into such an agreement with token providers and our activities with respect to asset provider KYC procedures are fully compliant with applicable law.
Token purchasers are subject to purchase limits under European Union law.
Are there any restrictions on the purchase of tokens for residents of any country?
Each issuer, when issuing a token, sets restrictions for residents of countries that are prohibited from purchasing and using tokens.
In addition, such restrictions apply to all users of the New Reality platform.
When a token is activated and credited to a new holder's account, the New Reality platform will check for compliance with sanctions and other restrictive measures imposed by both the platform and the issuer.
Can I file a complaint with you against a token seller if I find that a token does not meet the stated specifications?
Yes, under European Union law, there are and are working liability measures for unscrupulous crypto asset providers.
Please contact us in the feedback form by clicking the button at the bottom of this page and describe your situation in detail!
We will definitely take measures to settle your claim against the token and its issuer or seller.